FAQs

 

The new way to buy and sell everything anime!

"Professional, quick and easy to use! Superb service!" - Anna

"Competitive prices to buy items" - Phoebe

"Friendly staff and a great place to hang out" - Connor

"The gaming lounge along with the store makes this a great place to spend a day!" - Yan

 

FAQs

SELLING A PRODUCT TO US

 

Please note all items sent to us will be opened for inspection. For this reason, new items will still be given a used offer price. In the event that your item is rejected upon inspection, we will not be liable in the loss of price on the product from opening it in a new condition.

Q. What don't you accept?

There are a few items that for legal, moral or hygine reasons we will not accept. These include (but are not limited to):

 

  1. Bootleg, unofficial or knockoff replicas. We have a total 0 tolerance for this stuff and will never knowingly buy or sell it.
  2. Artwork, figures, posters or anything related which is not an original or print by the artist. For example, a shirt design of artwork that the original artist did not make.
  3. Used Lingerie or wigs. We will accept these if they are in brand new condition still inside their original packaging, unopened.
  4. Copyrighted characters, trademarks, logos or anything related that has been created without consent or contactual agreement with the owner. For example, a poster of Gurren Lagann that is not officially licensed by Gainax.
  5. Any bladed articles or weapons (real swords, BB guns, etc). Cosplay props are acceptable but not if they could potentially pose a threat to the public. Fill out the 'sell my stuff' form and we'll let you know if we'll accept your weapons.
  6. Anything banned by Royal Mail (aerosols, batteries, etc).
  7. Broken goods. For example a figurine with a limb snapped off.
  8. Unboxed DVDs.
  9. Consoles, games or software/accessories.
  10. Funko Figures.
  11. Plushies.

Q. What regoin DVDs/Blurays do you accept?

- DVDs that are either region 0 or 2 with a BBFC classification rating (PG, 12A, etc) or exempt from classicification.

- Blurays that are region B with a BBFC classification rating (PG, 12A, etc) or exempt from classicification.

Q. What condition do my DVDs/Blurays need to be in?

We are happy to accept scratched discs as long as they play as normal without issues. Any discs with dents, cracks, holes or warpage will not be

 

accepted.

Q. What quality tiers do you have for goods. How do I know which one my stuff is?

We currently have 3 tiers for our goods. If you're unsure which tier your items are, don't worry - We'll let you know once we've inspected them.

 

Excellent - Mint or as close to as you'll find. Must have original packaging and all parts in mint condition.

 

Good - Shows slight signs of wear and tear or use. Still has all parts. Box might be lightly damaged.

 

Poor - Obvious signs of wear and tear or use. Damage to the product. Major damage to box.

Q. Is there a minimum amount I can sell to you?

As a new company, we want to make sure we are not overwhelmed with orders. For now, our minimum offer needs to be higher than £10 for us to

 

process your order. As time goes on we will reduce this to any amount.

Q. Is there a maximum amount I can sell to you?

We are a brand new company so our funds to use on buying products does have a limit. Depending on interest in our services we may not buy large or expensive orders, but please contact us via the 'sell my stuff' page to find out.

 

We do accept multiples of the same goods, but we may offer a reduced price on these as bulk purchases. We may only partially accept your goods depending on what they are and the quantity you are wanting to sell.

Q. How do you determine how much you pay for my goods?

Our team compare prices of your items to existing markets. We aim to offer resonable prices for your goods while making sure we are able to offer goods for sale cheaper than anywhere else.

Q. Is there any age restriction on selling goods?

You must be 16 years or older.

Q. How does the process of selling my goods work?

1. Fill out the form on our 'sell my stuff' page.

 

You need to add:

 

- The item name and description

- The quality tier (Excellent/Good/Poor)

- The quantity you're selling

 

We use SSL Encryption (the same standard used when making purchases with credit/debit cards) to keep your information safe.

 

2. We will come back to you with an offer price and order number from the information you provide. If you're happy with the offer follow the instructions we send to your e-mail address.

 

3. When they arrive, our team will check your goods and make sure they are as described.

 

4. We'll contact you with a link to our SSL secured form where you can choose your preferred payment option. We'll pay you within 24 hours via your preferred payment method.

 

- Paypal Please note PayPal will automatically deduct their transaction fees when we pay you

- Bank Transfer (No charge)

- Cheque (No charge)

 

We will partially reimburse you for your postage in these set amounts (if your goods pass inspection):

Offer Price Postage Reimbursed

£00.01-£9.99 £0.00

£10.00-£19.99 £1.00

£20.00-£29.99 £1.50

£30.00-£39.99 £2.00

£40.00-£49.99 £2.50

£50.00+ £3.50+

Our postage reimbursement will be added to your offer at the time of enquiry.

 

Please note - All goods must reach us within 10 days of the offer given. If goods are received after this date, the price given for them may be subject to change.

Q. What if my goods are rejected on inspection?

If they don't meet our expectations or breach any of our rules, we'll be in touch with a new offer. If you are not happy with this offer, we will send the items back to you free of charge or will destroy/recycle them. If we do not hear from you to request you'd like the failed products back within 5 working days (1 week) from contacting you, you automatically agree to the new offer price, or that we may destroy/recycle the item.

Q. How should I post my stuff to you?

1. Place the goods in protective packaging such as bubble wrap, packing paper, etc.

2. Use the appropriate sized box or envelope and tape it closed.

3. Nice and clear on your package, write;

Quick Attack

Buy my stuff order # 'insert your order number here, it's in the e-mail we sent with our offer price'

7 Pinewood Close

Shirley

Croydon

CR0 5EX

4. Put it in the post. We recommend Royal Mail but it's up to you how you send it.

 

Please note until the goods reach us we are not liable for them in any way. We strongly recommend purchasing postal insurance and tracking for your items in the event they are lost in the post or are damaged in transit. We will NOT reimburse you for goods lost/damaged in transit to us and all claims must be taken up with your postal service. We will provide invoices and evidence of damage for your goods to assist you with any claim you make to your postal service.

 

GETTING PAID

 

Q. How long will it take for the process to finish so I can get my money?

From receiving your goods, we aim to process and pay you within 24 hours.

 

You MUST provide accurate information about how and where to send payment. We will not in any way be held accountable for payments not reaching you due to incorrect information being provided to us.

 

Q. What formats of payment are available to me?

You can choose from the following options:

 

- PayPal (You will be responsible for PayPal transaction fees).

- Bank/Building Society account money transfer

- Cheque

 

ORDER QUESTIONS

 

Q. Can I track the status of my orders online?

As we currently don't offer accounts to our customers, you cannot track to status of your orders. Once we have received and inspected the items we will be in touch with the outcome. If you sent the item and haven't heard anything, please contact us.

Q. Can I make changes to my order once I've sent it?

Once an order has been placed you cannot change the way rejected goods are dealt with, or change the payment method. Please contact us with any queries you need help with and we will try our best to help.

Q. How long have I got to send you my goods once I placed my order?

Orders must reach us within 10 days of our offer being given.

 

 

 

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